Program Assistant - Family Support


Are you an organized and enthusiastic team member who displays a passion and motivation to work collaboratively to assist individuals in meeting their education and employment goals? Do you want to join a growing organization whose reputation for preparing low-income parents for employment is unmatched in the community? Do you like working in an environment that is inclusive and flexible? Don't miss this opportunity!


Title: Program Assistant - Family Support

Position Status: Full-time, Non-Exempt

Salary Range: $35,000 - $38,000

Benefits: Full benefits including three weeks of vacation, paid health days, paid family leave, retirement, health insurance, and more.

Reports to:  Director of Family Support


Founded in 1982, CWEE fosters personal and professional transformation for low-income families through confidence building, customized skills training, and career advancement. CWEE believes that regardless of personal situations and other barriers to employment, when an appropriate level of education and support is provided, individuals can and will succeed.


CWEE has a long history of expertise and knowledge in the field of adult education and workforce development. We are advocates on many levels - from our work on poverty and education issues to our core program and services - we work tirelessly on behalf of those we serve. CWEE's holistic model is comprised of three key phases - preparing for employment, finding employment, and keeping employment.



The Program Assistant supports the Family Support team in delivering comprehensive case management services to low-income parents who are preparing to enter the workforce and transitioning from welfare to work. This position is for an enthusiastic, passionate and self-directed individual with exceptional communication and organizational skills. This position organizes, coordinates and follows-up on participant referrals and orientations, leads boutique visits, and provides overall support for the team.



  • Establish and maintain effective working relationships with participants and staff in a team environment.
  • Act as a role model to participants through professional dress and workplace conduct.
  • Act as the primary point person leading participant shopping visits to CWEE's First Impressions clothing boutique.
  • Act as primary coordinator of participant orientations, managing referrals, contacting participants, organizing materials, and following up with participant and sources.
  • Assist case managers with entering and logging supportive services.
  • Track, report and distribute participant bus passes.
  • Collect, update and provide resource announcements to participants.
  • Assist case managers with entering monthly participation hours.
  • Act as primary backup for the Receptionist, including daily coverage at the front desk over the lunch break.
  • Provide backup classroom coverage.



  • High school diploma or equivalent. Some higher education strongly preferred.
  • One year administrative experience.
  • Ability to work in an inclusive environment with diverse, economically disadvantaged populations.
  • Excellent organizational skills and proven ability to juggle multiple tasks and deadlines with attention to detail, in a fast-paced environment.
  • Ability to take direction from supervisor and then work independently to complete tasks.
  • Demonstrated initiative and ability to work with a team.
  • Proficient use of computer and related software applications.
  • Accurate and efficient with data entry.
  • Quick-learner.
  • Excellent follow-through on tasks.
  • Exceptional written and oral communication skills.
  • Excellent customer service skills.
  • Reliable and punctual.
  • Flexible and able to problem-solve and innovate solutions.



  • Bilingual English/Spanish strongly preferred.
  • Positive attitude, results-driven and must value a good sense of humor.



Please submit cover letter and resume to cflaherty@cwee.org by April 27th. No phone calls please.


CWEE is an Equal Opportunity Employer.

Minorities and individuals dedicated to diversity and multiculturalism are encouraged to apply.

A criminal background check of 7 years is required.